FAQs

Here are some frequently asked questions about Jam Up! to help you understand how the app works and how it has been developed.

Jam Up Rocket
Who created Jam Up!?
Jam Up! has been created with children and young people with additional needs (including neurodiversity), their parents/carers, and professionals. Our content has been developed by healthcare and education specialists, including:
  • Occupational therapists
  • Speech and language therapists
  • Physiotherapists
  • Educational psychologists
  • SEN specialist teachers

Yes.

We have carried out a wide range of user testing, including:

  • A large trial with the National Autistic Society
  • Pilot projects in schools, a GP surgery, and the Essex Care Tech Challenge
  • Feedback from focus groups, interviews, and over 100 survey responses

We are also running larger research studies and collect anonymous feedback from families using the app.

Yes—user feedback is central to Jam Up!

For example, we have:

  • Increased font size and improved colour contrast
  • Added visual and audio support
  • Introduced a screen reader for accessibility
  • Expanded the virtual wardrobe (e.g. period pants, crocs, pull-ups, themed items)

We continue to update the app based on what families tell us.

Yes.

Jam Up! has:

  • Met NHS DTAC standards
  • Passed ORCHA review standards
  • Received a Kitemark from the National Autistic Society

Yes.

Jam Up! is supported by organisations such as:

  • Parent Carer Cornwall
  • The Anna Kennedy Charity

It has also been featured in resources from the British Society of Paediatric Dentistry.

Jam Up! has been assessed for clinical safety following NHS standards (DCB0129).

No high-risk issues have been identified. We regularly review safety to ensure the app remains safe to use. If you would like more information, please contact us: Rachael.malthouse@jamup.io

You can find our safeguarding and risk management information using the link in the footer of our website

Yes.

Jam Up! meets the NHS Digital Technology Assessment Criteria (DTAC), which is the national standard for digital health tools used in health and social care.

Yes.

The app has been developed using research and clinical expertise. You can find references on the Professionals section of our website.

We are also carrying out ongoing research to understand how effective Jam Up! is for families.

Parents and carers should decide if their child can use the app independently.

We recommend:

  • Supporting your child while they use the app
  • Checking they are using it safely and appropriately

For more guidance, you can refer to advice from the Information Commissioner’s Office (ICO) on children’s use of digital tools: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/childrens-information/childrens-code-guidance-and-resources/how-to-use-our-guidance-for-standard-one-best-interests-of-the-child/best-interests-framework/use-of-parental-controls/

Supporting children with additional needs and their families across the country

Meet the Pets

Create friendly pets to guide them through their day as companions, joining in their daily activities.

Brown Rabbit

The App

The app helps parents of children with additional needs complete everyday tasks more easily and with less stress.

Siamese Cat

Activities

Activities throughout the day help parents and children get things done in a new and simpler way.

The Jam Up! App is now available to download on the Apple App Store and Google Play Store.

What does Jam Up! do?

– Helps children with additional needs aged 5–14 complete everyday tasks through digital play.

– Offers customisable tasks to ensure children can be supported whilst keeping to their usual routine.

– Provides educational videos and daily tips enabling parents / carers to promote their child’s independence.

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